Reporting Repairs
Please DO NOT use the Report a Repair form for Emergency repairs.
TELEPHONE the 24 hour Repairs Line on 0121 322 7373 More
Repairs by Contractors
Most repairs are carried out by our contractor Axis.
All contractors carry identification - always ask to see before you let them into your home.
If in doubt please ring Mercian to confirm identification. Contractors are asked to telephone residents to arrange access or an appointment will be given to you when you report the repair to our Customer Services Team. Once the repair has been completed you may receive a call from our Customer Services Team asking if you are satisfied with the work that has been carried out. It is very important that we carry out these surveys so that we can monitor performance and respond to comments.
If you will not be in when the contractor is due to call please tell Mercian so that a suitable appointment can be made. If the contractor calls and you are not in a calling card will be left asking you to arrange another appointment. If you do not respond the job will be cancelled and you may be responsible for the contractor's costs.
Aids & Adaptations
If your home needs to be adapted because you have a disability we may be able to help, if funds are available. Any proposed work must have the written support of your GP or occupational therapist. Portable aids and equipment, for example tap turners or toilet seat raisers, are the responsibility of Social Services or the health authority.
Please note Mercian Housing's change of address. Some leaflets still have our old details. Our new details are:
Gee Business Centre, Holborn Hill, Aston Birmingham, B7 5JR.
Tel: 0121 322 7373
Fax: 0121 328 3468
Are you a Mercian resident? Why not tell us your views by answering our Question of the Month.
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