For Residents

Rent

What is rent and How is it Calculated?

Rent is a weekly charge paid by tenants for the occupancy of their home. More

How can I check my rent account?

You can call our Customer Service team on 0121 322 7373 and ask for a rent balance. They can also answer any general questions you may have about your rent account.

How to pay your rent

1. Direct Debits 
2. By telephone
3. Swipe card
4. By post 
5. On-line payment and Text payment

1. Direct Debits

A Direct Debit is an instruction to your bank or building society authorising Mercian to collect your rent payments from your bank account. This payment method is processed by Mercian and requires the tenant to complete a simple mandate and should be returned to Mercian at the Aston address.                                                             

You will receive confirmation of the amount and date that the first payment will be debited from you account by Allpay. This instruction can be amended by Mercian.

If you would like to arrange for your bank or building society to pay your rent directly to Mercian, contact your Housing Officer on 0121 322 7373 for a direct debit mandate.

You can pay directly from your account through Internet banking. You will require the following information to set this up.

Our bank details are as follows:
Account number: 01171569 Sort code: 60-08-02

Please ensure that the reference for the payment includes your name and tenant reference number. This will ensure speedy allocation to your account.

2. By telephone

Mercian is able to accept payments over the telephone using a debit or credit card on our behalf. The service is accessible from either landline or mobile phones, which will enable bill payers with an allpay.net swipe card to make payments by phone. Simply call us on 0121 322 7373 to speak to a Customer Services Officer and follow the steps below to make a payment.

1. Contact Mercian 0121 322 7373 or Allpay on 0870 243 3434
2. Supply your rent card number (the long number on your rent card)
3. Supply your debit or credit card number, the expiry date and the issue number (applicable for Switch cards only) and the amount to be paid.
4. The payment will then be authorised on line
5. The caller will then be given an authorisation code.

3. Swipe card

Swipe cards can be used in conjunction with cash at over 45,000 convenient  UK locations, including all Post Office branches, all Payzone outlets and participating. Many of these outlets also accept payments by debit and credit card.

You will be issued with a receipt. It is important that you keep receipts as proof of payment.

If you are paying at the Post Office make your cheque payable to Post Office Counters Ltd.

If you lose your swipe card contact Mercian immediately.

To request a swipe card or for more information, contact the Customer Services team on 0121 322 7373.

4. By post

You can send a cheque or postal order to our Head Office in Aston but do not post cash. Cheques and postal orders should be made payable to Mercian Housing Assoc. Ltd. Please write your name and address clearly on the back of your cheque and your tenants reference number. Upon arrival of your cheque a receipt will be sent out to you.

5. On-line payment and Text payment

On-line payments

From our website, www.mercian.org.uk you can make rent payments securely and safely on-line through Allpay, I wish to make a rent payment on-line.

Text payments 
To begin securely texting your rent payments you need to:

• register your details at https://allpayments.net/textpay
• have a UK registered mobile phone
• have an email address
• have a valid Mercian swipe card
• have a current Debit Card or Credit Card.