For Residents

Our main role as a social landlord is to ensure that our tenants live in a quality and safe environment and that the services we provide meet their needs and expectations

Repair Satisfaction Surveys

Outcomes of the satisfaction surveys for 2005 to 2007 are listed below:

Customer satisfaction with repairs

 20062005
Surveys conducted2,577967
Response rate35.74%13%
Satisfied2,450 (95.07%)813 (82.37%)
Disatisfied127 (4.93%)174 (17.63%)
Question:

Are you a Mercian resident? Why not tell us your views by answering our Question of the Month.

 
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