At Mercian we are striving to improve our services to meet customers’ needs. By asking our customers key questions every month and listening to what they say we are confident that changes made to our services are customer driven.
For instance, recently we asked a sample of residents a question on how and when they would like to access our services. The results below will help us shape the way our customer services operates in the future both in terms of opening times and training staff to deal with issues right first time.
Look out for more details on question of the month on the website soon.
Times residents would prefer to contact Mercian
| | % | amount | | Mornings | 5 | 2 |
| Afternoon | 8 | 3 |
| Lunch | 8 | 3 |
| 9am - 5pm | 34 | 14 |
| Evenings | 5 | 2 |
| Any time | 37 | 15 |
| Don?t mind | 3 | 1 |
| | 100 | 40 |
What is your preferred method of contacting us?
| | % | amount | | Telephone | 58 | 30 |
| post / writing | 8 | 4 |
| Text | 8 | 4 |
| Email | 12 | 6 |
| Website / internet | 8 | 4 |
| Face-to-face | 4 | 2 |
| No | 2 | 1 |
| | 100 | 51 |
Would people prefer to contact one person for all queries?
| | % | amount | | Prefer one person | 72 | 28 |
| Keep as it is | 10 | 4 |
| Don't mind | 18 | 7 |
| | 100 | 39 |
Are you a Mercian resident? Why not tell us your views by answering our Question of the Month.
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