Obtaining customer feedback is very valuable to us as it gives us a clear picture if the services we provide meet the needs and expectations of our customers. It also tells us if the work we do is provided to the high standards we set for ourselves.
We take the views of our residents very seriously and we are always ready to listen to their opinions. The feedback can be obtained in many various ways and in this section we summarise the most popular methods of gathering your views: complaints, compliments and satisfaction surveys.
Are you a Mercian resident? Why not tell us your views by answering our Question of the Month.
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