For Home Owners

Mercian leads the way in delievering home ownership options to help people achieve one of their biggest aspirations in life - the one of owning a home

Repair Satisfaction Surveys

Outcomes of the satisfaction surveys fron 2006 to 2008 are listed below:

Customer satisfaction with repairs

 200820072006
Surveys conducted2,8492,9482,577
Response rate 35.30%35.74%
Satisfied98.32%97.69%95.07%
Disatisfied1.68%2.31%4.93%
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