- We are in business for neighbourhoods.
- We put our energy into creating places where people want to live.
- We invest in a range of services as well as homes.
- We are independent social businesses working with local people and partner organisations to deliver results.
iN is a national alliance of housing associations within the National Housing Federation. This sets out the commitments that members of iN have made.
Commitment to Neighbourhoods
- We will put neighbourhoods at the heart of everything we do.
- We will promote neighbourhoods where there is a place for everyone with positive support for diversity of people and places.
- We will work in partnership with local people, councils and other agencies, and champion local needs.
- Each of our members will be open and explicit about its role in neighbourhoods where it works, and about the time and money invested in them.
Commitments to Excellence
- We will pursue excellence and improvement.
- We will make the changes needed, so our organisations can rise to the challenge of being iN.
- We will work with regulators and inspectors to build a culture of challenge and change.
- We aim to be landlords, employers and partners of choice.
Commitments to Customers
- Customers are the driving force behind our business.
- We will listen to them, respond to their views and engage them in our work at all levels.
- We will offer them respect, choice and support.
- We will do everything we can to prevent neighbourhood problems, and will deal firmly with people who are bad neighbours.
For more information please go to www.inbiz.org or www.housing.org.uk.